These are digital products, so you get them the moment you pay. That makes returns different from a physical product — but it does not mean you are stuck with something that is not right for you.
Fourteen days, no questions asked. If the reading is not what you hoped for, email anwen@anwenreid.com within 14 days of buying and you get your money back. You do not need to explain why, and you do not need to prove anything.
Refunds are processed within a few working days. The money goes back to the card you paid with. Depending on your bank it can take another few days to appear.
The files stay on your device. Nothing is taken back and no download link is disabled. If the material turns out to be useful after all, it is yours.
A download that will not open, a link that does not work, an email that never arrived — that is not a refund case, that is something to fix. Email anwen@anwenreid.com and you will get the files directly.
It happens. Email the address above and the duplicate is refunded in full, outside the fourteen day window.
Payments run through Stripe. If you do not recognise a charge on your statement, email anwen@anwenreid.com before contacting your bank — it is faster, and a chargeback closes the door on sorting it out directly.